Guest Assistant (Japanese)
- Pamalican Island, Philippines
- Front Office
- 1928
Job Description
AMAN
At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, experiences and products which transform our guests’ perspectives and daily lives. To achieve our ambitions, we capitalise on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and experiences few are privy to. We live by the ‘Aman way of life’ – a mindset shared by our guests and employees which creates a lifelong sense of belonging driven by our values of:
Invest in individuality – fostering an environment where each person can push boundaries, take risks and challenge norms.
Nurture pathfinder spirit – exploring experiences, opportunities and locations which transform into new exciting ventures.
Act like owners – taking the charge, leading by example and an immense sense of pride in their work.
Celebrate communities – ensuring that every member of our community is looked after and nurtured in a compassionate, respectful and collaborative manner.
LOCATION
This position is located at our property Amanpulo, in Palawan, Philippines.
POSITION OVERVIEW
AMAN
Invest in individuality – fostering an environment where each person can push boundaries, take risks and challenge norms.
LOCATION
THE POSITION
RESPONSIBILITIES
QUALIFICATIONS
At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, experiences and products which transform our guests’ perspectives and daily lives. To achieve our ambitions, we capitalise on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and experiences few are privy to. We live by the ‘Aman way of life’ – a mindset shared by our guests and employees which creates a lifelong sense of belonging driven by our values of:
Invest in individuality – fostering an environment where each person can push boundaries, take risks and challenge norms.
Nurture pathfinder spirit – exploring experiences, opportunities and locations which transform into new exciting ventures.
Act like owners – taking the charge, leading by example and an immense sense of pride in their work.
Celebrate communities – ensuring that every member of our community is looked after and nurtured in a compassionate, respectful and collaborative manner.
LOCATION
This position is located at our property Amanpulo, in Palawan, Philippines.
POSITION OVERVIEW
AMAN
At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, experiences and products which transform our guests’ perspectives and daily lives. To achieve our ambitions, we capitalize on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and experiences few are privy to. We live by the ‘Aman way of life’ – a mindset shared by our guests and employees which creates a lifelong sense of belonging driven by our values of:
Invest in individuality – fostering an environment where each person can push boundaries, take risks and challenge norms.
Nurture pathfinder spirit – exploring experiences, opportunities and locations which transform into new exciting ventures.
Act like owners – taking the charge, leading by example and an immense sense of pride in their work.
Celebrate communities – ensuring that every member of our community is looked after and nurtured in a compassionate, respectful and collaborative manner.
If this sounds like you and you share our values, then you may find that your natural home lies with Aman. Talk to us about aligning your passion with our opportunities.
LOCATION
This position is located at our property Amanpulo, in Palawan, Philippines.
THE POSITION
We are currently looking for dynamic, self motivated Front Office professionals who want to move their careers forward.
As a guest assistant you are responsible to provide professional and guest focused service to our guests, ensuring their stay will become a memorable experience.
RESPONSIBILITIES
- Welcome all arriving guests in the AMANPULO Airport together with the Managers and/or General/Resort Manager and Front Office Manager.
- Orient guests about the facilities offered on the island.
- Facilitate rooming in of guest by explaining room features to first-time AMANPULO guests.
- Register guest upon arrival and ensure all information on the registration card is properly filled up.
- Be thoroughly aware of all Hotel activities, Restaurant and Private dining facilities to be able to serve guest better.
- Answer all guests’ inquiries and aim to satisfy guest by providing accurate and useful information.
- Coordinate with other departments to ensure that all guest requests (Laundry, housekeeping F&B requests) and activities (S&R, F&B) are met with efficiency.
- Handle guest complaints by listening to guest, investigates the matters concerned, and works on the problem presented.
- Assure that guests are given proper attention on any concerns they may have to avoid any complaints.
- Engage guest/s in occasional conversations to be able to gather as much feedback as possible regarding guest stay and how services can be improved.
- Log all vital information about individual guests—i.e, special needs, requests, peculiar desires, etc.—that may be helpful in getting to know guests and in setting up Guest History files. (Update OPERA)
- Prepare room keys and relevant paperwork ensuring that every detail is in order prior to guest arrival.
QUALIFICATIONS
- Excellent verbal and written communication skills
- Japanese and English speaking
- Extensive knowledge of guest service procedures and principles
- Organized with attention to detail
- Proficient in Microsoft Office Suite or related software
